Some labels were confusing, but overall documentation somewhat helpful
The training and onboarding process was a bit disappointing. On one hand, the documentation provided detailed explanations about the software features and workflows, which I appreciated. However, the wording throughout the interface was often unclear or misleading. For example, the terms used for the database functions and call dialing tools did not always correspond with what I experienced during actual use. This mismatch caused delays and frustration as I tried to figure out the setup. The invoicing and payment procedures were relatively straightforward, which was a small relief. Yet, the overall navigation was hampered by inconsistent labels and poorly organized content, making me doubt whether I'd want to repeat this training. The phone support helped to a certain extent but couldn't fully clarify the confusing terminology. While the training materials had some value, the way things were labeled held me back a lot. It felt like a mixed bag: the resources existed but didn't quite sync smoothly with the practical interface, which might put others off as well. For me, the frustration outweighed the benefits, and I would hesitate before engaging with it again due to this lack of clarity.