some labels made sense, others a bit confusing
So overall, the support was fairly helpful but I did find some of the labels and wording used in the software pretty confusing. Like, when I first started using the dialer, it wasn’t always clear what some buttons actually did because the terms they used didn’t always match my expectations. On the flip side, the training sessions explained a lot and were pretty easy to follow, which helped balance that out. The telephonic support was approachable and seemed ready to help, though sometimes I felt like the terminology they used was just as tricky. The onboarding flow was smooth but at times the automatic updates changed features without much warning which threw me off. Payment and invoicing felt straightforward enough though, which was nice. So yeah, there were both good and not so good parts when it came to understanding the system language and communication. Overall, I’d say it’s a mixed bag but with some patience, you can definitely get comfortable.