Some labels confused me but support handled payments well
While using the software, I found certain wording and labels pretty confusing, especially around the database entries and dialer setup sections. Terms didn’t always match what I expected from similar tools, which led to me second-guessing if I was clicking the right options or entering data properly. On the flip side, the payment and invoicing system was clear enough, and support staff explained the process well when I called to confirm how invoicing worked. The telephonic support was patient and answered my questions, but the interface itself could definitely use clearer naming to reduce such calls. Also, the automatic updates occasionally changed some labels without obvious notice, adding to my confusion. Despite that, overall, the system did allow me to manage my workflow once I got familiar with the quirks. So, while the label clarity fell short, I’ll give credit to the support team for being available and helpful when I reached out for billing and payment issues.