Some issues resolved after initial confusion with sales
When I first decided to purchase the software, I expected everything to be fairly straightforward, especially since the sales team explained the features quite well. However, during the pre-purchase discussions, there were moments when the information about how training and support would be delivered was somewhat unclear. Although I anticipated a smoother onboarding process, it took a couple of follow-up calls and some trial and error with the software before I felt comfortable moving forward. That said, once I’d begun the actual training and started using the dialer and database features, things started to improve. The automatic updates helped fix earlier problems, making the tools more responsive. The billing and invoicing process, while functional, wasn’t as seamless as I had imagined but didn’t create major issues. I’m generally satisfied with how the team handled the difficulties, even though minor glitches slowed me down at first. The overall experience balanced out fairly evenly between the positive and negative.