Some hiccups in pre-purchase but decent handling after
My pre-purchase experience with WFHI was a bit bumpy. Initially, I faced some communication delays and unclear information about software features, which left me hesitant. However, once I raised these concerns, the team was quite responsive in providing clarifications and additional documentation, which I appreciated. What troubled me was that the initial sales interaction felt disorganised, making me unsure whether I could rely fully on their process. Once I finally signed up, the invoicing and sign-up steps were smooth and more reassuring. The training materials helped overcome some of my doubts, though I still felt certain explanations could have been clearer earlier on. The support staff did their best to assist once I started using the software, which was a positive takeaway in a situation that began with some uncertainty. So, while I acknowledge they handled later stages decently, the early missteps in the pre-purchase phase impact how I view the experience overall.