Some Helpful Training, But Mostly I’d Need Help Again
The training and onboarding for the software had a few bright spots but, overall, left me slightly underwhelmed. The initial walkthrough was clear, and it helped me understand basic features like setting up the dialer and navigating the database. However, as I progressed, I often found myself confused about the more advanced options and some workflows that didn’t exactly match my expectations. I suspect I would need additional assistance next time just to keep things running smoothly, especially concerning integrating updates and using calling tools seamlessly over time. The onboarding flow didn’t feel comprehensive enough to prepare me fully without some trial and error, and given that the updates sometimes changed how features worked, it could be a bit frustrating. Though the telephonic support was responsive, I sense that I’ll need it again in the future, possibly with more in-depth help. For someone comfortable exploring on their own, the baseline training might be adequate, but if you’re looking for a hands-off, fully-supported experience, this may fall short. I recognize the positives here, but I’d say it’s only a start and further help will likely be necessary.