Some helpful tips but overall not the confidence boost expected
I came into the training with hopes of getting a complete understanding to confidently use the WFHI platform but unfortunately, by the end, I didn’t feel ready at all. The onboarding was promised to be comprehensive but actually felt rushed through important parts. The initial explanations were okay, but I had to figure out quite a few things on my own, which was frustrating. The support materials did not clarify the advanced features sufficiently. I expected the training to guide me step-by-step through the call tools and database usage but that wasn’t the case. Compared to other software onboarding I’ve experienced, this one lacked depth and practical examples. The onboarding flow seemed confusing at times and left me uncertain how to best organize my workflow within the software. I thought I would get more help setting up the invoicing and payment sections, but it was minimal and I struggled to understand where to find everything in the portal. Overall, while there were some elements that made sense, I did not gain the confidence I hoped for and found myself uncertain about my next actions after training.