Some helpful aspects but mostly had to figure things myself
I was hoping the sales and pre-purchase process would be more guided, but much of it I had to figure out on my own, which was frustrating. The online explanations were a bit limited and some steps during sign-up were not clearly described, so I spent time guessing what to do next or which product features fit my needs. On the positive side, once I got started with the database and calling tools, things began to settle and the automatic updates helped keep software stable. But the lack of detailed walkthroughs before purchase meant I wasn’t fully prepared and had to learn through trial and error. I would have appreciated better explanations up front or a more detailed demo to avoid that. Despite the frustrations, the invoicing process was straightforward, and support was responsive when I eventually reached out. This mix means there were some helpful parts, but overall I wish the pre-purchase guidance had been stronger and clearer so I felt less lost early on.