some help was given but mostly left alone
My experience with the support and communication from WFHI has been mixed. To their credit, I found the documentation for the software fairly complete, and once I got the basic training and onboarding done, some of the features like the database worked as expected. However, whenever I ran into more complex issues or questions about the calling tools or dialer, I had to mostly figure things out myself. The telephonic support was available yet sometimes vague or slow to respond, which made it difficult to rely on quickly resolving problems. The automatic updates did not come with sufficient explanations for changes, which added to my confusion. On the plus side, the invoice and payment system was clear, which offered some relief. Still, the overall lack of proactive communication and detailed assistance meant I spent an excessive amount of time troubleshooting on my own rather than focusing on the actual workflow. For me, the balance between helpful guidance and isolation was not quite right, making the process more frustrating than it needed to be.