Some Help, But Mostly Confusing Support
The telephonic support I received was polite but lacked the clarity I expected. I often felt like I was just being passed around without real answers. On the plus side, the updates to the software happened smoothly without my needing to do anything. However, by the end of the week, my confidence was pretty low because the communication wasn't reassuring or very helpful. I appreciate the automatic updates working well, but without solid support, it's hard to feel secure using their tools consistently. The onboarding explanations were also rushed, which didn’t help build confidence. Overall, the one aspect I found fine was the seamless software updates, but support and communication didn't meet my expectations and left me feeling uncertain about relying on this system fully.