Some good support but too much back and forth
I have to admit the telephonic support from WFHI was a bit of a mixed bag. On the positive side, the representatives were polite enough and seemed knowledgeable, which helped me feel like I was in reasonable hands. That part was good because without that, figuring out the software features like dialer and database would have been tougher for me. On the flip side though, I found myself repeating the same details multiple times in different calls, which was frustrating. Sometimes I was put on hold or had to wait longer than I preferred. It felt like they weren’t fully coordinated internally, so the person I spoke with wouldn’t have the earlier context. This needless repetition and waiting dragged the process out, and it left me a bit annoyed overall. I was hoping for quicker resolution. Still, I will credit them for willingness to try and fix my queries. But honestly, this confusion and delay overshadowed the positive aspects of the support experience during my time working with WFHI.