some good points but the wait to get going was long
The training covered most of the basics I needed but it felt like it took longer than I expected to actually get started using the software properly. Some parts of the onboarding were clear, especially the explanations around managing the database and using the dialer. However, other aspects like setting up automatic updates and understanding the invoicing process didn’t get addressed clearly from the start. This meant I spent extra time figuring things out on my own or contacting telephonic support. When I did get help, it was useful but the responses sometimes came after a delay which slowed me down. I appreciate that the training did cover important features, but overall the length of time before I felt ready was more than I had hoped. The good side is that once I was set up, the software did perform well day to day with few disruptions. So while the initial wait was long, I do recognize the training did the job eventually, even if a smoother start would have been preferable.