Some good points but still missing basics
I've tried several remote workflow tools before deciding to try WFHI. Their sales and pre-purchase information was clear enough but lacked some specific guidance I had expected. I got the general sense of what the software could do, but details about how the database would integrate with caller tools were a bit sparse compared to my previous experiences. The onboarding and sign-up were straightforward, which I appreciated. Telephonic support was generally helpful but sometimes took longer than ideal to answer certain questions. Training materials were decent, though not as comprehensive as I'd hoped. In comparison to others I've used, some features felt like they could have been more polished and better explained. The invoicing and payment steps were fine, with no major issues there. Overall, a mixed feeling: there’s potential here but still some basic things missing that have been standard in other products I saw earlier. It's been a tiring process to keep clarifying the same topics with support, so I'm somewhat skeptical about the long-term fit so far.