Some good points, but old software had its perks too
I’ve seen a bunch of remote workflow software, so WFHI’s product was not totally new to me. One good thing was their dialer and database integration which felt smoother than some older tools I’ve used before. The training was pretty straightforward, nothing too flashy but effective enough to get started. Automatic updates happen subtly so it’s kinda nice not to worry about manually downloading patches. However, on the downside, I felt some parts of their sales and pre-purchase info were less detailed than I expected. With the software I used before, I usually got clearer answers quicker on support calls. WFHI’s telephonic support is okay but sometimes wait time or call quality felt meh. Also, the invoicing and payment process here took a bit longer than what I was used to, not a huge deal but still noticeable. Overall, this software feels modern and capable, but from my experience I’m a little torn because older platforms had certain solid features that WFHI doesn’t emphasize much. So while I appreciate what they offer, I’m unsure if I’d fully switch or keep using my previous setup alongside it for balance. It’s a mix of good and average for me.