some good points but frankly a bit frustrating
The initial sign up process was okay I guess, nothing special, but definitely not smooth enough. I struggled to figure out some parts of the invoicing and payment stuff, which was annoying. Customer support picked up when I called but their answers didn’t really clear things much for me. What I liked was that the training was available online so I could go through it anytime, which helped. However, I wish the sales team had explained more about the software features instead of leaving me to figure out most things by myself. Honestly, I’ll probably need help again next time I renew or try to upgrade because some instructions aren’t straightforward at all. The database feature seems useful though but I couldn’t get it fully set up without looking back at some videos again. Overall, I got what I expected but the clunky process means I’m not confident I’ll manage well on my own next time. Needs to be simpler really.