some good parts, but mostly frustrating
Honestly, the one positive I can mention is that the sign-up and payment process were fairly straightforward and the invoice came through without issue. But beyond that, the experience was a mess. I faced a problem last week where the dialer wouldn't connect properly, and despite calling support multiple times, each time I felt like I was talking to someone who barely understood the issue. Specifically when one call dropped unexpectedly, the explanation they gave was vague and didn’t really help. Subsequent calls just repeated the same scripted troubleshooting rather than tackling the root problem. Training felt rushed and I never fully understood how to use the calling tools efficiently. The database was another area that seemed complicated and not well explained. Updates seemed to make things different but not better. Overall, I would say there were a few good aspects like invoicing, but the support and software performance left me very frustrated and disappointed.