some good parts but missing key hours
The training was helpful in covering a lot of the software features, like using the database and the calling tools. It fit okay with my availability but didn't fully align with the hours I actually work each day. I was pleased that the onboarding was structured and not overwhelming, and I could follow the lessons at my own pace. However, some training sessions were scheduled when I wasn’t able to join live or needed to do the material outside my usual work time. This meant I had to catch up on some things by myself, which was a bit inconvenient. The training did a good job explaining how the dialer system works and how to handle telephonic support if needed, but it could have been more flexible. Overall, it worked well enough and gave me solid information, though a more tailored schedule that matched different work hours would improve the fit. I’m mildly enthusiastic about using what I learned but feel that this timing gap is a missing piece in the experience that could be improved.