Some good help but felt I had to figure out a lot myself
The support and communication were okay but not outstanding. I often found that I had to explore the software features silently because the guidance didn’t cover all the nuances. Sometimes, when I called the support team, they were helpful and provided clear answers, but other times I received vague directions that didn’t fully resolve my problems. The onboarding documents were informative but didn’t explain all the practical applications, so I ended up experimenting on my own. This do-it-yourself aspect was a bit daunting at first, though I did appreciate the patience of the staff when I reached out. It would be great if the initial training and follow-up support included more detailed walkthroughs so I wouldn’t have to guess which steps to take next. Still, I am glad the basics got covered, and the communication channels were open enough to get some assistance when needed. A bit more comprehensive support would make the overall experience smoother, but I am cautiously optimistic about this setup.