Some good efforts but actually got more confusing
I have to say from the start, the training and onboarding steps did not seem to follow a very logical sequence for me. While I appreciated that you provided detailed instructions, these came in bits that felt out of order, which often left me unsure of what to focus on next. For example, I was introduced to the calling tools before fully understanding how the database feature worked, which added to the confusion. There were some parts where the onboarding made sense, like the clear explanation of the software’s layout. However, the lack of a smooth progression between steps forced me to revisit earlier parts multiple times. I expected a more streamlined learning flow, especially when working remotely and relying on telephonic support alone. The good side was the availability of help on calls, but the bad was that I repeatedly had to ask for clarifications that perhaps could have been avoided with better sequencing. Overall, this aspect definitely slowed down my setup process rather than simplifying it.