Some good details, but I had to figure a lot myself
During the sales and pre-purchase process with WFHI, I found that a significant part of what I needed to understand I had to figure out on my own, which was a bit frustrating. The high-level overview of the software and services was given, but when it came to specific workflows like integrating the dialer with my database or understanding the invoicing nuances, the explanation was insufficient. This required me to experiment or seek extra clarifications independently. On the other hand, the sign-up and payment processes were fairly straightforward and streamlined once I got going, which left a positive impression. The training sessions were decent but again didn’t cover every detail thoroughly, which led to learning by doing. One thing stands out as a reservation: the initial documentation could be more thorough or tailored to different user expertise levels so that people don’t feel lost. Still, I appreciate the baseline information they provide and feel with some effort anyone can get up to speed. The balance of pros and cons makes it a mixed yet workable experience overall.