2 out of 52 of 5Verified purchaseSupport and communication
some good, but support hours don’t really match my work times
Honestly support was pretty decent when I actually caught them, they knew their stuff and helped me fast. But most of the time they were unavailable during my work hours so I had to wait until late evening or next day to get any response. It’s a bit frustrating cause I expected a bit more flexibility or hours that fit indian remote worker timings better. I get that it’s a paid service and not a huge team, but the timing mismatch really slowed down some important troubleshooting for me. The software itself runs fine though, so it’s not all bad but the support window could use improvement.