1 out of 51 of 5Verified purchaseSupport and communication
some good but mostly bad, need more from support
I tried to get help with the software last week and honestly it was frustrating af. At first they sounded helpful and promised quick support, but when I called back for follow-up they didn’t seem to remember my issue. I had to explain stuff again and again, wasting time. I think if they could keep better notes or communicate within their team, it would be way better. On the plus side, the initial explanation was clear and the person was patient. But overall, I’m worried I’ll need help again soon and the slow or disjointed communication will just make it worse for me. Really hope they can fix this because it ruined what could have been a decent experience. Frustration is real when you’re stuck and help is slow or inconsistent.