Some good aspects but onboarding failed to be smooth enough
The onboarding process started well with the initial introduction and some useful training material that helped me get a basic understanding of the software features. However, as I progressed further into setting up the workflows and using the calling tools, I found the instructions lacking and confusing. The dialer tool didn’t behave as intuitively as expected, and I had to call support multiple times to get some clarity. Although the support was somewhat helpful once connected, the response wasn’t immediate which meant some delays in my work. The invoicing and payment process was straightforward, and I didn’t face any issues there, which was a positive part of the experience. Overall, it did get me started, but I feel I will likely need help again next time I set things up or face new challenges, so it’s not something that fully empowered me yet.