Some frustration but support showed it cared
I felt a bit mixed about how things went when a few problems popped up while using the software. On one hand, when I dialed the telephonic support, the staff were patient and explained things in a calm, clear way which was helpful in easing my worries. But on the other hand, the fixes weren’t immediate and sometimes I was left waiting longer than I expected, which was frustrating and made me doubt how prompt the support truly was. Automatic updates introduced some changes that initially disrupted my workflow and I had to get help understanding those, but once clarified by the team, I could go back to normal. The sign-up and invoicing process were straightforward and worked fine with no confusion at all. Overall, I felt that despite some bumps, the support team genuinely cared and that made a difference in my experience. So I’m cautiously optimistic even if the process wasn’t seamless since they did all they could to assist me.