Some explanations were clear, but mostly confusing
So the support from WFHI was kind of a mixed bag for me. On one hand, the people on call tried explaining things, but often they used jargon or rushed through instructions so it was hard to follow exactly what I had to do next. I mean, the telephonic support was there, sure, and I did appreciate that part. But clarity was low, especially for the more technical aspects like database setup or call dialer adjustments. I often ended up having to ask the same questions multiple times because I wasn’t fully sure if I got it right. On the better side, when I was persistent, eventually something clicked and I managed to figure it out. Still, it felt a bit frustrating that clear step-by-step guidance wasn’t standard. If support could simplify their communication a bit more and not assume prior knowledge, this would improve a lot. As is, I keep bouncing between understanding and confusion, which slows down my workflow.