Some effort was needed to make onboarding work
My experience with the training and onboarding steps of this product was a bit of a mixed bag. The sequence of onboarding felt somewhat out of order, as I encountered certain steps that required prior knowledge or action which hadn’t been properly introduced yet. It led to some unnecessary back-and-forth trying to align what I was supposed to do next. On the plus side, some parts of the software interface were fairly intuitive, reducing how steep a learning curve I faced. Unfortunately though, the training modules could have been structured better to help new users follow the progress naturally and without confusion. Dialer functioning was okay but wasn’t the highlight, and automated updates happened fine but felt random in timing. The invoicing and payment section was clear after some trial, which was somewhat reassuring. While it wasn’t the smoothest onboarding experience overall, I managed to get through it with moderate effort and patience. I’m not saying it was wholly negative, but definitely a struggle that I think could be eased with more logical sequencing.