Some effort was needed to feel confident about signing up
The sales and pre-purchase steps were not immediately transparent, so I had to spend a little extra time reviewing the materials before feeling comfortable. I wasn’t fully confident at first, especially around invoicing and payment processes, which took some effort to understand. The support was available but I did not need frequent calls. By the end, I was reasonably sure that everything was in order, though the process could be smoother for a first-time user. Overall, it took moderate effort to get to that point where I felt everything made sense enough to proceed.