Some effort needed but confidence built
I was somewhat cautious at first during the pre-purchase phase, but by the end, I felt reasonably confident about choosing WFHI. The sales team provided detailed explanations of the software and training services, including how the calling tools and dialer functioned, which helped me understand the scope. It took multiple inquiries and follow-ups to clarify the invoicing process and payment methods, which required some effort on my part. However, once these were clear, I felt assured about purchasing. The onboarding flow was explained fairly well, but I noticed I needed to read some supplementary materials after initial training to fully grasp the database feature and automatic updates. Compared to other options I looked at, WFHI’s offerings aligned well with what I was seeking for remote workflow management. The telephonic support availability for priority assistance was a positive aspect that contributed to my confidence in the product. Overall, the purchase journey required some persistence but ended positively, leaving me generally satisfied with the clarity and support provided.