Skip to main content

WFHI review

Some effort involved in getting started

3 out of 53 of 5Verified customerTraining and onboarding

Some effort involved in getting started

The training and onboarding process for the software felt like a mixed bag in terms of effort. Initially, the steps appeared to be laid out logically, but as I progressed, particularly when reaching the database integration step, the sequence became less straightforward. For example, I was expected to set up certain features before fully understanding basic dashboard navigation. This caused me to backtrack and review earlier materials more than once. Outside of this one confusing part, the rest of the training modules were fairly modular and clear, providing decent explanations of features such as the calling tools and automatic updates. However, I did find the overall onboarding time longer than anticipated because of these jumbled step orders. The support during onboarding was accessible, but since I wasn’t sure which part to ask about, I ended up spending extra time troubleshooting. To sum up, it took more effort and patience than expected, but the software did become usable once I got through those tricky parts. With some rearrangement in training steps, onboarding would be much smoother.

Yasmin GroverGujarat, IndiaExperience: Published:
About this verification label

Verified customer

The reviewer's registered phone number or email was matched to a WFHI customer record.

Read the review policy