4 out of 54 of 5Verified purchaseSales and pre-purchase
Some details were missing during sales despite repetitive calls
During the sales and pre-purchase phase, I found the process mostly positive but noticed a lack of certain details that I expected. There was a moment when I asked about how the invoicing would work alongside updating the software, and it took quite a few calls before I got a clear explanation. Much of the rest of the waiting felt acceptable. However, I did hope for quicker and less repetitive communication. The onboarding was easier once I moved past sales, but in the beginning, I felt I was asking the same questions multiple times without particularly swift responses. What felt missing was a more streamlined and transparent communication in sales, which would have saved time and impatience overall.