Some confusion but overall it feels okay
I approached the sales material hoping the wording and labels on their platform would be straightforward. In some cases, the instructions made sense and guided me well through the steps, especially during the initial sign-up phase. However, certain terms used in the dashboard and the database section were a bit ambiguous, and I wasn't always sure what exactly to expect at each step. The onboarding flow explained parts clearly, but some parts left me guessing how certain features functioned. I appreciated the balance though, because while the language could be clearer in spots, it wasn’t completely misleading. The invoice and payment process was easy to follow, which helped offset the occasional label confusion. It wasn’t frustrating enough to give a poor rating but I do feel the wording could be improved to suit a wider range of users. Overall, my experience was neither bad nor excellent; there were helpful guides but also some less intuitive phrases. I think with minor adjustments in terminology, the flow would become smoother for new customers like me.