Some clarity upfront, but a lot left for me to figure out
I found the sales and pre-purchase information somewhat helpful because it clearly stated what software features and training were offered. However, I was surprised by how much I needed to figure out on my own once I signed up. The website and initial materials explained the big picture, but when it came to practical setup like configuring the dialer and managing the database, the details weren’t as straightforward. It took some trial and error to get to a smooth workflow. On the plus side, billing and invoicing were explained clearly, so payment went smoothly without confusion. Yet, I did expect a bit more guidance during onboarding which could have made the initial phase less challenging. The software itself ran fine, though some features needed personal experimentation to understand fully. Support was available but not as proactive as I hoped during the early stage. So overall it was a mixed experience: good clarity on the sales side and payment, but less helpful for hands-on understanding of the tools, resulting in more work for me in the first few weeks.