Some clarity in billing, though I had to figure much myself
The payment and billing process overall had its ups and downs. On one hand, I appreciated that electronic invoices were sent regularly and the payment portal seemed functional without glitches. This provided a basic framework for keeping track of fees. However, I found a significant amount of the detail concerning billing charges and the timing of payments left unaddressed until I asked support. Most of it I had to work out myself by comparing previous invoices and trying to interpret line items, which was rather inconvenient. The training did not cover the invoicing thoroughly, and I expected more guidance to be integrated into the onboarding steps. While support was polite and did provide some clarifications over phone calls, the time to reach clarity was longer than expected. I had hoped for a smoother billing experience with less self-navigation in the process. That said, the consistent receipt of invoices and the ability to sign up and manage accounts without technical issues was an aspect I can acknowledge as positive.