some clarity, but mostly confusing explanations
The support team did manage to provide answers, which is a positive, but I found the explanations often hard to follow. There was a noticeable lack of clear, step-by-step guidance, so I frequently found myself unsure what exactly to do next. It felt like I had to interpret a lot on my own or piece together incomplete information. On the bright side, when I finally figured out the key steps, the process worked reasonably well and the software itself didn’t cause additional trouble. Still, I had hoped for more accessible, straightforward communication especially since remote software can be tricky if instructions aren’t clear. Sometimes the support calls felt rushed or the terminology used didn’t match what was on the dashboard, making it harder to connect the advice with the actual interface. I think the team wants to be helpful but could put more effort into simplifying their explanations. Overall, the support was a mix of helpfulness and confusion. It could have been much smoother if they paid more attention to clarity and detailed instructions tailored for newcomers like me.