Some clarity but left feeling unsure
The training and onboarding experience was a mixed bag for me. On the positive side, the initial sign-up process was straightforward and the billing was clear, which helped start things off without hassle. The modules covering the database feature were also quite informative and seemed well-structured. However, as the training progressed, I found myself struggling to grasp some of the more technical aspects of the calling tools and dialer software. The instructional videos sometimes assumed a baseline knowledge that I didn’t have, and this made me less confident in operating the software independently. Despite reaching out for telephonic support, I felt the guidance wasn’t always detailed enough to resolve my doubts fully. By the end of the onboarding, I wasn’t completely comfortable using all the features the software offered, which made me question how effective the training was overall. While some parts went fine, the lack of confidence in critical tools was a downside I can’t ignore.