Some clarity but also some frustration – would I do it again?
Honestly, the support provided had its ups and downs. When I called for help with setting up the dialer and understanding the database features, I got mostly clear responses, though some explanations were too verbose and made things more confusing than they should be. On a couple of occasions, I had to repeat my question to get a straight answer, which felt tiring because it was something I thought they should know by heart. The telephonic support is definitely there and tries to assist, but sometimes it felt like it was a bit scripted or not quite in tune with my actual issues. Despite this, things got resolved eventually but not without some repeated back-and-forth. If I had to do it again, I might, but I would also not be surprised if I ran into the same mix of clarity and confusion. It’s a bit hit-and-miss, so you should set your expectations accordingly before relying solely on support.