Some clarity at last, but the confidence was missing
From the beginning, I was trying to figure out how the WFHI sales process would help me understand what to expect from their remote workflow software and training. The majority of the interactions left me feeling unsure; the explanations often felt vague or rushed. However, there was one particular phone conversation when the representative patiently walked me through the sign-up, invoicing, and payment process, which was quite clear and helpful. That moment gave me some confidence in their procedural transparency. But despite that, overall, I wasn’t fully convinced by the responsiveness or the clarity regarding ongoing support and automatic updates. The telephonic support seemed inconsistent, and I found the onboarding flow a bit confusing at times without clear guidance on how the training would help me use the calling tools and dialer effectively. So while I can say the one detailed call was beneficial, the entire pre-purchase phase didn’t boost my assurance as much as I had hoped for. It left me weighing the pros and cons carefully before deciding anything further, as the mix of clarity and doubt coexisted for me.