Some billing bits worked but support fell short
Honestly, my experience with the billing side of things here has been a bit of a rollercoaster. The good part is that the invoicing itself came through without errors and the payment gateways seemed fine enough in theory. But getting clarifications was a whole different story. I kept trying to reach support to check on a minor discrepancy in charges, but the responsiveness was not great at all. It felt like I was chasing shadows at times, which really tested my patience. On the flip side, when I finally did manage to talk to someone, they were polite and tried to help. Yet, this polite effort didn’t quite make up for the long delays and the bouncing back and forth that went on. I guess if they could get quicker at returning calls or emails, that alone would shift a lot. But as it stands, the contrast between smooth invoicing and the support lag made for a frustrating experience overall. So while the billing part was technically fine, the back-and-forth really put a dent in what should have been a straightforward process.