Some better than my old support, some worse
Compared to what I used before, the WFHI support was a mixed bag. On the positive side, the telephonic support was quicker at responding and generally polite, which was a clear improvement. Their explanations during calls were often concise and helped with dialing tool issues. However, there were times when I needed more in-depth walkthroughs and felt the support fell short; the database feature questions I had were sometimes met with vague answers. Also, the automatic update notifications weren’t as well communicated as I hoped, causing a few unexpected interruptions during my workflow. The invoicing and payment process was smooth, matching my earlier experience. Overall, the helpfulness was there but inconsistent, making the whole support feel a bit uneven in quality. It’s not worse, but not strictly better overall either.