Solution lag gaya ek dum disappointing
Pehle jo support systems main use karti thi, wo kaafi fast aur clear hoti thi jab main help ke liye call karti thi. Par yaha, mujhe lagta hai ki support team se baat karne mein zyada waqt lagta hai, matlab seriously wo patience khatam karta hai. Mujhe pata nahi kyun, training aur onboarding mein itni koshish karne ke bawajood, jab bhi main kisi technical dikkat ke baare mein baat karti hoon, toh lagta hai unka answer thoda random hai. Dialer aur software ke features mein jab koi problem hoti hai, toh support se contact karna ek dum frustrating ho jata hai. Waiting times are long, aur clarity ki jagah general answers milte hain jo problem solve nahi karti. Invoice aur payment process se related bhi jab queries thi, toh koi precise info nahi mili easily, jiske wajah se mujhe baar baar unko call karna pada. Matlab main to expect karti thi ki automatic updates aur database integration achhe se handle karenge, par yeh overall experience koi mchdum fail hai mera. Main bas yehi kahungi ki yeh pura process mera time barbaad kar raha hai aur sahi support se better laga. If I compare with previous tools, yeh sab bahut slow aur unhelpful hai, honestly.