Solution dene mein jo surprise mila wo achanak tha
Woh jis waqt mujhe software mein kuch error mila tha, bhi main thoda shock ho gaya was because unka solution approach thoda unexpected tha. Socha tha ki easy fixes milegi, par developers ne kaafi detailed investigation ki aur patience dikhaya. Payment aur invoicing ke time pe bhi ek baar kuch confusion ho gaya tha, lekin unhone jaldi response diya. Lekin ye jo main ek baat notice ki woh thi ki agar system mein koi problem aayi, toh turant fix nahi mila aur thoda waqt lagta hai. Onboarding ke dauraan bhi support se baat karne mein thodi deri hui tha, jo mujhe thoda ajeeb laga, kyuki maine pehle zyada quick response ki expectation rakhi thi. Par haan, ek ache point ye tha ki unka automatic update system reliably chalta raha bina interruption ke, jisse daily workflow zyada effect nahi hua. Expectations se zyada prompt nahi tha, par kuch cheezein sahi thi. Overall surprise ye tha ki unka support system thoda slow response deta hai jab urgent problem hoti hai, jo main expect nahi karta tha.