Solid support but clarity was lacking
The support team was reachable most times, and they did assist me with explaining features, which was helpful. However, I felt by the end that some key information was missing, especially about how the automatic updates might affect ongoing work. I was somewhat confident in using the calling tools and the dialer after the training, but the lack of clear guidance on updates left me hesitant about relying fully on the workflow. The invoicing and payment process was explained but not in detail, so I had to figure out some parts myself. I appreciate that the database feature works well with my data, but a bit more proactive communication would help. Overall, I think the support did its part, but to feel completely confident, I wish there had been more thorough coverage of how daily changes affect usage.