Solid start, but daily use has its ups and downs
Your training and onboarding materials were quite helpful initially, and I appreciated the straightforward approach during setup. The step-by-step videos made learning new features manageable, and the onboarding flow was logical. However, as I moved to daily use, I noticed some inconsistencies. The dialer worked well almost all the time, but occasionally encountered lags during peak hours which disrupted workflow. The automatic updates were beneficial since they occurred without much input from me, but sometimes changes introduced new interfaces that weren't immediately intuitive, requiring me to revisit training sections. Your telephonic support team has been responsive, but not always able to solve more complex day-to-day issues quickly. On the bright side, the database feature aligned well with my needs and made data management easier over time. So, while your initial training set me up for success, the ongoing experience had a few bumps that could be smoother to enhance overall satisfaction.