Software works, but not without its moments of frustration
I’ve been managing my remote workflows with this software for a while now, and honestly it’s a mix. Day to day, the calling tools and dialer get the job done without fail, and I don’t have to think twice about the database feature—it’s straightforward and reliable. However, the onboarding and sign-up processes were less smooth than I’d hoped. The initial setup took longer than necessary, and the manual I was given didn’t cover everything clearly. Automatic updates happen often, which is good, but sometimes these updates bring small glitches that disrupt my workflow for a bit. Support has been helpful when I called, though occasionally I had to wait, which isn’t ideal. I guess it comes down to weighing the pros and cons: it’s a robust system overall but has its frustrating patches. I’m sticking with it because it does work well most of the time, but I remain cautious about some of the daily hiccups that pop up here and there.