Software worked fine but support was inconsistent
Using the platform itself was mostly satisfactory; the software and access tools did what was advertised. The calling tool on the dashboard was smooth and the dialer connected well throughout my workweek. However, when I ran into questions during the setup phase, the responsiveness of the people supporting me varied quite a bit. At times I got prompt replies and clear instructions, but there were moments when I had to wait for hours or even a day for follow-up messages which slowed down progress. The database tool integrated well with my workflow, and automatic updates always happened without disrupting my access. Sign-up and payment went smoothly without hiccups, so that part was efficient. The good is that in most respects, the software did the job I needed. On the downside, the support inconsistency detracted from the experience because reliable help is crucial when you’re setting up a remote workflow. Overall, the positives and negatives balanced each other out.