Software steps failed; no smooth setup achieved
I went into the pre-purchase process hoping the steps would follow a logical and clear order, but unfortunately that’s not what happened. The sequence of signing up, setting up the database, and training felt scattered and sometimes redundant, which made the entire setup frustrating rather than straightforward. I expected a step-by-step flow that gets you ready efficiently, but instead I found myself stuck trying to understand what came next and why some aspects seemed to repeat unnecessarily. The lack of clear guidance meant that the software and onboarding did not fit well together. Telephonic support was available but couldn’t fully resolve my concerns in a timely manner. The invoicing and payment process also seemed disconnected from the initial setup, adding to the overall feeling that the system wasn’t working for me. Because of all this, I never really reached a working stage where I could confidently use the service as intended.