Software's daily use mostly met expectations with minor hiccups
Overall, I would say that after the initial training and onboarding, the software has performed well on a day-to-day basis. Initially, I was concerned about adapting to the calling tools and database interface, but using them regularly, they became intuitive and reliable for my workflow. The automatic updates rarely disrupted my regular tasks and often brought helpful new features or bug fixes. One reservation I have is about some inconsistencies with the dialer’s performance under certain network conditions, which can occasionally cause brief call drops or delays. This was not apparent on the first try but emerged over a week of use. Thankfully, telephonic support was available to advise on configuration tweaks that helped reduce these issues. The sign-up and invoicing process were straightforward and didn’t interfere with my work routine. As for the training, while it provided a good foundation, I found that continuous learning while using the software was necessary to fully understand all capabilities. In summary, the software met most of my expectations over time, with a minor drawback related to the call tools that I hope gets improved in upcoming updates.