Software matched expectations mostly, with some minor drawbacks
Before purchasing the WFHI software and training package, I was hopeful that it would align well with my remote workflow needs. The onboarding process was fairly smooth and the training was informative enough to get me comfortable with their dialer and database tools. These features somewhat met my expectations, offering decent control over calls and client data management. However, I did notice that some of the automatic updates introduced small glitches that required reaching out to telephonic support. Although the support team was responsive, the waiting time was not always ideal. The invoicing and payment processes were straightforward, which I appreciated, especially since they matched what was advertised beforehand. Overall, the product did mostly what I needed, but occasional hitches in software updates and support accessibility are two small drawbacks that slightly tempered an otherwise positive purchasing experience.