Software login and access setup was frustratingly complex
Initially, I struggled to access the software despite having gone through the sign-up process. There was minimal guidance about setting up my workspace or integrating the dialer tool with the database. Without clear instructions, I spent several hours figuring out the basic navigation and how automatic updates would apply. The training modules felt too generic and didn’t address my specific difficulties with telephonic support access. When I finally managed to call support, the help was limited and I was transferred multiple times. Although one thing that worked well was the invoicing process, which was straightforward and provided me with all necessary information promptly. But overall, the initial phase was marked by trial and error that I had to handle on my own, making the experience much more stressful than it should have been.