Software is different, dialer still decent
Having used other remote workflow software before, I found this one quite different in design. The interface is less intuitive initially, and navigating the database feature felt cumbersome compared to my previous tools. It’s clear that this software aims for functionality over form, and while I can see the potential benefits, it took some effort to adapt. On the plus side, the calling tools and dialer worked reliably throughout the week, with no noticeable lag or disconnects, which is a relief given how critical that component is. However, contrasting the smooth dialer experience, the onboarding flow was less user-friendly and seemed disjointed, making the initial access somewhat frustrating. The invoicing and payment processes were standard and without issue, so at least the basics didn’t hold me back. Overall, I’m not fully convinced this software surpasses what I had before, though the dialer remains a solid element.